Customer Service
The "where's my order" question, answered before it reaches your team.
Flowbound puts your live order, shipment, and inventory data behind a chat agent that answers customers directly, and hands off to your team only when a real judgment call is needed.
What it is
Every "where's my order" question is really a supply chain question.
Most small teams end up answering the same handful of customer questions over and over by hand, and every one of those answers already lives somewhere in your operational data. Flowbound puts that live order, shipment, and inventory data behind a chat agent that answers customers directly, in plain language, and hands off to your team only when a question actually needs a person's judgment.
What it does
Built so your team only sees the questions that need them.
Order Status & Tracking, Pulled From Live Data
Customers get a real answer on where their order is and when it'll arrive, pulled straight from live shipment data instead of a guess or a canned reply.
Returns & Claims Checked Against the Real Order
Flowbound checks a return or damage claim against the actual order and shipment record and routes it correctly, so your team isn't chasing down details before they can even start helping.
Customer Inquiries Answered in Plain Language
The same agent that runs your supply chain answers customer questions directly, using your real data, so your team only steps in for the calls that actually need a person.
Hands Off When It Actually Matters
A judgment call, a frustrated customer, an exception to the usual policy: Flowbound routes those straight to your team instead of guessing at an answer it shouldn't give.
No Canned Replies
Every answer comes from your live order, shipment, and inventory data, not a script written for the average case that doesn't quite fit this customer's order.
Fewer Repeat Questions For Your Team
The questions that used to eat an afternoon, where's my order, what happened to my shipment, can I return this, get answered without your team ever touching the ticket.
A few things customers ask
No special phrasing required. Just the way they'd ask a person.
How it works
From a customer's question to an answer they can trust.
The customer asks in plain language
No ticket form to fill out and no menu to navigate. The customer asks the way they'd ask a person, right where they already are.
Flowbound checks the real order and shipment record
The answer comes from live data, the actual order, the actual shipment, the actual return policy, not a guess or a template.
It answers directly, or hands off when it should
Most questions get answered on the spot. The ones that need a real judgment call go straight to your team with the context already attached.
We're onboarding a small group of business pilots right now.
Tell us a bit about your supply chain and we'll get back to you within a few days. No sales pressure, just a real conversation about how we can help your team run tighter and smarter.
hello@flowbound.ai